Privacy Policy

Information You Provide

 

We may collect personal information that you voluntarily submit, including:

• Your name, email address, and phone number

• Information submitted through contact forms, scheduling forms, or intake forms

• Information shared during coaching sessions

We use this information to:

• Respond to inquiries

• Deliver coaching and support services

• Communicate with you about appointments or program updates

Providing certain information is optional, but choosing not to may limit your ability to access some services.

 

Session Notes & Coaching Records

 

We may maintain brief, secure notes to support continuity of service. These records:

• Are stored in encrypted, password-protected systems

• Are used only to support coaching services

• Are never shared without your written consent, unless legally required

You may request access to your records. Requests for updates or deletion will be reviewed in accordance with legal, contractual, and ethical obligations.

 

Information Collected Automatically

 

Our website automatically collects non-personal, technical data such as:

• IP address

• Device and browser information

• Pages visited and referring URLs

This information helps improve website performance, user experience, and security.

 

Third-Party Services

 

We use secure third-party tools to operate our business, including:

• Wix (website hosting and forms)

• Calendly or similar scheduling systems

• Google Workspace (email, forms, document storage)

Each provider has its own privacy policy. We encourage you to review them:

• Wix Privacy Policy

• Google Privacy Policy

• Calendly Privacy Policy

We do not sell or rent your personal information to third parties.

 

How We Use Your Information

 

We may use your information to:

• Communicate with you about services, appointments, or inquiries

• Deliver and improve coaching services

• Maintain security and compliance

• Respond to legal obligations when required

We will only use your information for the purposes outlined above unless we obtain additional consent.

 

Your Rights Under Canadian Law

 

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Withdraw consent to the collection or use of your information (unless restricted by law)

To exercise these rights, contact: colin@betonyoucoaching.ca

 

Security Practices

 

We take privacy and information security seriously. Your information is protected using industry-standard security measures, including password protection and secure storage systems.

No method of transmission or electronic storage is 100% secure, but we take reasonable steps to reduce risk.

If a data breach occurs, we will notify affected individuals as required by law.

 

Email Communication

 

We may contact you by email regarding services or inquiries. Please be aware:

• Email is not guaranteed to be fully secure

• You should not send highly sensitive information by email

• You may request to communicate by phone instead

We will not send marketing emails without your explicit consent.

 

Confidentiality & Coaching Ethics

 

Confidentiality is a core principle of our services. Information shared in coaching sessions remains private except in situations involving:

• Risk of serious harm to self or others

• Legal requirements such as subpoenas or court orders

• Mandatory reporting obligations (if applicable)

We are not a clinical or medical service and do not provide diagnosis or treatment. Coaching services are intended to complement, not replace, professional mental health care where needed.

 

External Links

 

Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before providing personal information.

 

Updates to This Policy

 

We may update this Privacy Policy as our services evolve. The most recent version will always be available on our website, with the updated date shown at the top.

 

Contact

 

If you have questions, concerns, or requests related to your personal information, please contact:

Email: colin@betonyoucoaching.ca
Phone: (778) 990-6300